Welcome to the Grocer & Gifts FAQ page!
Here, you’ll find answers to questions you may have. If you would like further information, do contact us, and we’ll be happy to assist you.
1. What is Grocer & Gifts?
Grocer & Gifts is a grocery subscription and gift hamper service based in Lagos, Nigeria. We deliver fresh groceries, pantry essentials, and carefully curated, unique gift hampers straight to your doorstep. Whether you need a weekly grocery delivery or a thoughtful gift for a special occasion, we’ve gotchu!
2. How does our grocery subscription service work?
Our grocery subscription service was designed with you in mind, for your convenience and to save you time. Here’s how it works:
Sign Up: Choose the subscription plan that suits your needs (weekly, bi-weekly, monthly, or use a custom timeline).
Customize Your Order: Select your desired groceries from our range of items. You can adjust your order as needed each cycle.
Expect Timely Delivery: We’ll deliver your groceries straight to your door at the agreed frequency.
You can update your subscription anytime through your account.
3. What products are available for delivery?
Pantry Staples
rice / beans / garri (white & yellow) / pasta
mixed veggies / tomato paste / canned meat
dried veggies / ogbono / egusi / dry pepper
seasonings / salt / ground pepper
beverage / sugar / milk
We also curate great gift hampers for your various occasions, including birthdays, holidays, corporate gifting, and other celebrations.
4. How do I order a gift hamper?
Ordering a gift hamper is simple:
Browse our collection of themed hampers.
Choose the hamper that fits your needs.
Add a personalized message and recipient details.
Proceed to checkout, and we will deliver it directly to the recipient.
You can order hampers as a one-time purchase or subscribe for regular delivery.
5. Are your products fresh and of good quality?
Absolutely! We are very careful about the quality of our products. Our groceries and products are sourced from trusted suppliers to ensure freshness and quality. Our team carefully inspects and packs your items to maintain high quality standards.
6. What are your delivery rates and tariffs?
Kindly contact us to finalize the delivery details for your order
7. How can I pay for my subscription or gift hamper?
We accept multiple payment options, including:
Debit and credit card payments
Mobile money payments (e.g. OPay, Moniepoint)
Bank transfers
Your payment will be securely processed through our payment gateway.
8. Can I modify my subscription?
Yes! You can modify your subscription at any time, however we require a 72h notice prior to your scheduled delivery time. If you need to change your order, subscription frequency, or pause your subscription, simply contact us on +234 701 423 6328 and we will make your desired adjustments.
9. Do you offer gift wrapping for hampers?
Yes, we offer beautiful gift wrapping for all our hampers. Trust that we’ll make sure that your gift is beautifully presentable before it’s delivered to the recipient.
10. Can I order groceries and hampers together?
Yes, you can! You may place both grocery orders and gift hampers in the same delivery. Just select the items you want and proceed to checkout.
11. Do you offer corporate gifting services?
Yes, we provide corporate gifting services, including customized hampers for your employees, clients, or business partners. If you’re interested in bulk orders or personalized hampers, please contact us, and we’ll work with you to find a solution that fits your needs.
12. What should I do if I experience an issue with my order?
If there’s any issue with your order, please contact our customer service team immediately at +234 701 423 6328 or service@grocerandgifts.com. We’ll resolve the issue as quickly as we can.
13. How do I contact you?
You can reach our customer support team through the following channels:
Email: support@grocerandgifts.com
Phone: +234 701 423 6328
WhatsApp: +234 701 423 6328
Our team is available to assist you with any questions or concerns.
14. How will I receive updates about your new products and promotions?
Kindly join our WhatsApp group to receive the latest updates on our promotions, freebies, new products, and other news. Follow us on social media! Facebook | Instagram | X
We hope this FAQ page answers your questions! If you need further assistance, don’t hesitate to reach out to our team. Thank you for choosing Grocer & Gifts!